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Frequently Asked Questions
What is the Virtual Community Center (VCC)?
Where is the Calendar/How do I filter by date?
Are the events free?
What are AARP Rewards?
How do I collect points for attending a virtual event?
What can I do with my AARP Rewards points?
How do I sign up for AARP Rewards?
How do I create an AARP account?
How do I register for an event?
Select the red 'Register' button on the Event Details page.
Sign in or create your free AARP account.
Complete the online registration form for your event.
A confirmation page will display when you complete your registration. Select 'Add to Calendar' to save the event to your calendar.
You will receive a registration confirmation email as well as emails with links and instructions on how to join closer to the event start date.
I registered for an event, but did not receive a confirmation email?
I want to register for an event, but it says the event is full?
Who do I contact if I can't register for an event/keep getting an error message?
My event is about to start, how do I join?
How do I cancel/modify my registration?
I can't make my event. Will it be recorded?
I can't login to my AARP.org account?
My event is on Zoom; what is that and how do I use it?
Set up a free Zoom account. Once you have created your account and downloaded Zoom on your device, you will be able to access the Zoom link provided in your event reminder email. Please note: the event won't start on Zoom until it's designated time.
For more information, or to test out Zoom, visit the Zoom Support website.
My event is on Facebook, can I join without a Facebook account?
How do I join my Facebook Live event?
When the event host goes live, a post with the live video is visible in your Facebook Feed. You can click the video to watch it there or you can join from the Facebook event page:
- From your Facebook Feed, click Events in the left menu (you may have to click See More first).
- Click Your Events, then Going.
- Select your event, then click Join Live.
For more information visit the Facebook Help Center.
My event is on YouTube, can I join without a YouTube account?
My event is on Brandlive. What is that platform and how do I access it?
Brandlive is an online platform that hosts virtual events. This platform works best on Chrome or Firefox (Internet Explorer is NOT supported). To view the content, simply click the link in your email and confirm your information before joining the event. The program will play automatically at the event start time.
For more information, visit the Brandlive Help Center.
How do I attend virtual Movies for Grownups screenings?
Movies for Grownups uses a platform called Eventive to host online screenings. You can download the 'Eventive TV App' (available on Roku, Apple TV, and Fire TV) on your TV or screenshare from your phone to your TV using Chromecast or Airplay.
If you are using a computer or smart phone, watch this video to ensure your device and browser are compatible with Eventive's platform.
For helpful tips on how to set up streaming on your TV or to chat with someone directly for assistance, visit the Eventive Help Center.
Where can I go for additional questions related to the VCC?
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