Help Military Families Faced with Emergency as a Hero Care Follow-Up Casework

Date: Ongoing

Organized By: American Red Cross

Address: 2707 State St,
Santa Barbara, CA 93105

Jennifer Samaritan

Key Responsibilities:

- Support the Red Cross Mission.
- Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies.
- Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
- Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service.
- Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans.
- Maintain professionalism and conduct as stated in Red Cross policy.

Time Commitment:

- Flexible with a scheduled commitment.


- Successful American Red Cross background check.
- Complete required national training and locally developed orientation.
- Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues.
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross.
- Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management.
- Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications.
- Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity.
- Ability to work with or without supervision.
- Effective verbal and written communication skills.
- Good customer service skills.
- Ability to work well with others.
- Willingness to gain knowledge of community resources.
- Able to work with culturally diverse populations.

Find out more at or email

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We will provide all necessary training to ensure you can be successful in your volunteer role.

Skill Desired: Web Site/Application Development, Writing

Matching Interests: Volunteering from Home, Community, Veterans & Military Families

This volunteer listing is provided by AARP's Create the Good. Visit Create The Good to search more volunteer opportunities or post your own opportunity.

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