Dispatch Assistant

Date: Ongoing

Organized By: Pasco County Animal Services

Address: 19640 Dogpatch Lane,
Land O Lakes, FL 34638

Contact: pcasvolunteers@mypasco.net
Sarah Sukhram
More Information: Click here

Responsible for assistance with clerical work, which includes operation of a personal computer, and public contact work in providing information regarding a variety of County operations. Provides a professional and courteous response via telephone, in person, in writing and on-line.

Work schedule will change with the department's needs which may include weekends as regular shift work. Will report to Field Service Customer Service Specialists.

Provides customer service functions in support to the Animal Control Team.
- Answers telephone calls and radio communications and directs them accordingly, seeking guidance from Field Services team members as needed. Relays calls that meet the threshold of beyond a volunteer scope to appropriate team members.
- Assists citizens with inquiries, complaints, and defers investigations where appropriate.
- Dispatches and coordinates field staff resources based on training and taking an informed and unbiased thought process to each scenario.
- Monitors resource locations via GPS system when requested by Field Services Supervisor.
- Provides information to the public regarding County ordinances, regulations, and enforcement actions specific to Chapter 14 Animals when appropriate, or defers to Field Services Team Member.
- Conducts records checks involving previous animal control activity on reported locations prior to dispatching of officers.
- Prepares and sends appropriate responses via email, fax or telephone.
- Generates reports from the computer.
- Ability to calculate and transmit various billing and restitution payment requests.
- Ability to create and maintain spreadsheets as required.
- Performs data retrieval and entry into various software applications.
- Performs other clerical functions as needed such as, processing mail, filing, scanning, and copying.
- Maintains professional demeanor at all times when representing the Pasco Animal Services department
- Actively engages fellow volunteers & PCAS team members to support life-saving and community programs.
- Performs other department related duties as assigned.
- Transports animals when needed on behalf of the shelter using field services provided vehicle and equipment.

Skill Desired: Writing

Matching Interests: Indoors, Geared for 50+ volunteers, Handicap accessible, Relevant Experience Appreciated, Homeless & Housing, Emergency & Safety, Community, Animals

This volunteer listing is provided by AARP's Create the Good. Visit Create The Good to search more volunteer opportunities or post your own opportunity.

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