Tele-Town Hall: Comprehensive Water Bill Improvement Plan

Houston's Water Bill Improvement Plan: Transparency and Accuracy

Water bills—those seemingly mundane monthly statements—have caused frustration for many Houstonians. Some residents' vocal complaints include inaccurate charges, sudden spikes, and confusing billing methods.

AARP Houston is hosting a telephone town hall with Mayor John Whitmire at 4:30 p.m., Thursday, June 20. Dial 1-833-380-0647 to participate and ask city leaders your questions.

Mayor John Whitmire rolled out the Comprehensive Water Bill Improvement Plan in April, aiming to tackle the issues head-on, ensuring residents transparency and accuracy in water billing through new tools. Here's what you need to know:

1. Usage Calculation: The new set of usage calculations simplifies how your water usage is determined.
2. Remote Meter Upgrades: The plan includes upgrading remote meter reading devices. This means more accurate data collection, leading to fairer bills.
3. Online Dashboard: Transparency is key. An online dashboard will give you real-time insights into water usage and billing details.
4. Age-Friendly Approach: The plan aligns with Houston's Age-Friendly/Livable Community framework. It recognizes that older adults need reliable billing practices, especially those on fixed incomes.