Spanish-Language Volunteers Needed

Bilingual volunteers are needed to reach out to and take calls from isolated Spanish speakers, who need a comforting voice during this difficult time.

If you are looking to help someone in need and possibly isolated and be able to do it from the comfort of your own home, AARP has created a Virtual Call Center where people can call or get a call back and hear a kind voice to have a friendly chat, y en español.

AARP has the technology to connect those calls to whatever phone you designate. Possibly interested? Fill out this interest form linked here and we will get back with you shortly.

Below is a basic position description:

Position Function
Virtual Call Center volunteers will be available to make outbound calls to people who have shared their contact information with AARP and asked to be contacted for a friendly chat. Volunteers will also be and available and able (as their schedule allows) to take inbound calls from people who want a friendly chat.

Must Haves

• Access to a computer with an internet connection.
• A phone that can make and receive calls.
• Basic ability with technology.

Responsibilities

• Makes calls to people who have requested a call to check in with them or offer a friendly voice.
• Makes time available to receive inbound calls through an online virtual call center.
• Works closely with the Office of Volunteer Engagement to assist individuals and log information in the virtual call center system.
• Join monthly calls with Office of Volunteer Engagement and other AARP departments.

Qualifications

• Ability to listen and offer reassurance to individuals feeling isolated or in need of a friendly voice.
• Flexibility and adaptability.
• Commitment to the goals, policies and priorities of AARP.
• Possession of some computer skills.
• Ability to use web-based video chat technology.

Training Offered

• Orientation to AARP and Virtual Call Center Position.
• Specific platform training.
• Other skills training and issue briefings as directed by AARP.