Highlighting Baton Rouge

Louisiana Hurricane: How to Get Information and Assistance

Posted on 09/12/24 by Michelle Tuccitto Sullo

En español

Hurricane Francine brought damaging winds, heavy rain, storm surge and flooding to Louisiana on Sept. 11.

Help is available for residents dealing with the storm’s impact, which includes widespread property damage and power outages.

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Hurricane Francine floodwater fills a neighborhood on September 11, 2024 in Houma, Louisiana.
Brandon Bell/Getty Images

Gov. Jeff Landry declared a state of emergency before the storm’s arrival, and some coastal area residents were ordered to evacuate. On Sept. 10, President Joe Biden approved an emergency declaration for the state, allowing for federal assistance to supplement local, state and tribal responses to the storm. The declaration also allows the Federal Emergency Management Agency (FEMA) to coordinate disaster relief efforts.

AARP has compiled a list of government, nonprofit and other aid available to help those affected.

Emergency alerts and updates


FEMA.gov: Download the Federal Emergency Management Agency (FEMA) app for real-time alerts from the National Weather Service. Emergency officials may also reach you via the Emergency Alert System and Wireless Emergency Alert, which don’t require sign-up.

Governor’s Office of Homeland Security & Emergency Preparedness (GOHSEP): 

Weather and local news outlets: Tune in to radio stations to hear National Oceanic and Atmospheric Administration (NOAA) information on current and forecasted weather. Enter your city, state or ZIP code at weather.gov to find the latest forecast and storm-related news. Monitor local television and radio stations for the latest information and instructions from emergency personnel.

Storm safety tips


GOHSEP: The state’s website, getagameplan.org, provides storm guidance on how to prepare, stay safe and recover. It features information on hurricanes and power outages.

Ready.gov/Hurricanes: Get advice from the U.S. Department of Homeland Security on how best to prepare for a hurricane, stay safe during the storm, return home and recover afterward.

U.S. Centers for Disease Control and Prevention: The agency has information on emergency preparedness for older adults.

Healthcare Ready: Make sure you have a supply of necessary medications packed in case you need to evacuate quickly. If you need to evacuate and don’t have your prescriptions, visit the website RxOpen.org, which provides information on open pharmacies in areas impacted by disasters.

Louisiana Department of Transportation & Development (DOTD): Information on road conditions and closures. Check conditions by calling 511 or 888-ROAD511 (888-762-3511).

Power outages


Utility companies: Report storm outages to your utility company. The Louisiana Public Service Commission website lists utility companies. Find a map of electricity outages from PowerOutage.US.

Ready.gov: Find tips for navigating a power outage at Ready.gov/poweroutages.

​​Food and housing assistance after a disaster


Damage.LA.Gov: Report damage to your home in the aftermath of a storm.

Louisiana 211: For assistance with a variety of nonemergency, disaster-related needs such as shelter and food, dial 211. Available online at louisiana211.org.

Louisiana Food Banks: The website Feeding Louisiana provides a list of food banks statewide.

American Red Cross: The Red Cross website lists open shelters near you, or call 800-RED-CROSS. The American Red Cross of Louisiana has supplies, resources and disaster teams to help.

Salvation Army: The charitable organization provides disaster-related assistance, including food and shelter.

FEMA: Go online to FEMA.gov or download the FEMA App to search for shelters. You can also text SHELTER and your ZIP code to 43362 (for example, Shelter 12345).

Federal assistance


FEMA: The Federal Emergency Management Agency has assistance after disasters for individuals and families.

U.S. Small Business Administration: If the Small Business Administration declares a disaster due to the storm, disaster loans will be made available. Check the SBA’s website for updates.

Mental health resources


Disaster Distress Helpline: For help with your mental health, call or text the federal Substance Abuse and Mental Health Services Administration’s toll-free helpline at 800-985-5990. It is available 24 hours a day, seven days a week to all U.S. residents who are experiencing emotional distress due to disasters, including storms. Help is available in multiple languages.

988 Suicide & Crisis Lifeline: Call 988 and be connected with free and confidential support. This website has a feature that allows you to chat online.


Michelle Tuccitto Sullo is a states writer and editor for AARP. She previously served as managing editor of the Hartford Business Journal in Connecticut and has worked for the New Haven Register, the Connecticut Law Tribune and New Haven Biz.

Also of Interest: 

This story is provided by AARP Louisiana. Visit the AARP Louisiana page for more news, events, and programs affecting retirement, health care, and more.

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