Looking to Save on Your APS Energy Bill? There is Help in Arizona

Posted on 05/08/20

Arizona residents who are APS customers have options to help pay their energy bills. Assistance programs are available for qualifying customers, including discounts, one-time assistance during a crisis, and even programs for residents who rely on electricity to keep necessary medical equipment working.

Energy Support program
This program offers a 25% bill discount every month to customers on a fixed income. To qualify, customers need to meet the program income guidelines and provide proof of income. Participation does not affect any public assistance benefits you may currently receive.

Some accepted sources for income verification that you’ll need include SNAP or TANF award letters, a copy of your Quest EBT card, last month’s pay stubs, last year’s W-2s, last year’s tax return or Social Security disability income.

Energy Support with Medical program
An extension of the Energy Support program, the Energy Support with Medical program offers a 35% bill discount every month. This program is available to qualified customers who have a life-threatening illness or use essential life-sustaining medical equipment.

Crisis Bill Assistance
Whether it’s an unplanned major expense or an unexpected reduction in income, a temporary financial bind can happen to anyone. Through the Crisis Bill Assistance program, qualified customers can get relief in the form of up to $800 a year to cover current or past-due APS bills.

Project SHARE
The Salvation Army and APS have teamed up to help those in need pay their energy bills through Project SHARE. If you find yourself in a crisis situation and are unable to pay your energy bill, you may qualify for up to $300 in assistance through Project SHARE. For assistance, contact your local Salvation Army office.


Additional assistance programs for APS customers

Medical Care program
Arizonans with a life-threatening illness or medical condition requiring the use of electric medical equipment can gain some peace of mind with the program. When enrolled in the Medical Care program, participants will receive advance notice of scheduled outages so they can make necessary arrangements. No one can predict when an outage might occur, but in the case of planned outages, enrollees will be notified by phone and/or door hanger 24 to 48 hours in advance. In addition, APS will provide estimated restoration times to help you decide, based on your condition, if it is safe to remain at home during the outage.

Safety Net program
Sometimes, we all could benefit from a friendly reminder. The Safety Net program is just that, a reminder your APS bill is due. You can designate a friend, relative or community agency as your Safety Net partner. As your partner, they will also receive a copy of your monthly APS bill, so they can remind you when your payment is due or bring any late bills to your attention.

Want to learn more about assistance programs?
If you have questions on any of these programs, you can call APS at (602) 371-7171 (metro Phoenix) or (800) 253-9405 (other areas), weekdays from 7 a.m. to 7 p.m. Or, visit aps.com/assistance.


Other resources provided by Commissioner Lea Marquez Peterson
https://local.aarp.org/news/resources-available-arizona-corporation-commissioner-lea-marquez-peterson-urges-customers-to-contact-utilities-during-covid19-az-2020-04-21.html

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You can find CDC’s latest coronavirus information at cdc.gov/coronavirus; AARP information and resources are at aarp.org/coronavirus. En español, visite aarp.org/elcoronavirus.

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