Customer Service Scams Surge as Criminals Exploit Online Searches

Most of us appreciate when we can talk to a real person about an issue or concern with a company, and what better way to find customer service than to search for it online?

Criminals are well aware of this tendency and take advantage of it. Customer service scams often involve criminals setting up fake web pages and phone numbers to impersonate legitimate businesses. They buy online ads to appear high up in a search list, and answer incoming calls pretending to be friendly customer service agents of a particular company.

Perpetrators also send phony text and email messages and post on social media impersonating customer service for major brands.

The next time you are looking for an organization’s customer service number, log into your account if you have one or find it on a prior statement. If you go online to find it, be sure to type the company web address directly into your browser rather than doing a search.

If you've been targeted by a customer service scam, report it to the company involved through contact information on the company’s official website. If you are a victim, report to local police or the FBI’s Internet Crime Complaint Center (IC3.gov).

Learn how to spot and avoid scams with AARP Fraud Watch Network™. Suspect a scam? Call our free helpline at 877-908-3360 and talk to one of our fraud specialists about what to do next.