Be a Fraud Fighter: How to Avoid Tech Support Scams

Posted on 02/18/19 by Alisa Jackson

Malware alert notification on laptop computer vector, malware concept, spam data, online scam, virus

Computer viruses are scary, and scammers exploit this fear to gain access to your personal information. They do this by tricking you into thinking your computer or other device has been compromised, and that you need their help to fix the problem.

The Federal Trade Commission notes that some scammers will pretend to be working for trusted or familiar software companies such as Microsoft. They may ask you to give them remote access to your computer, and then charge you for new software downloads, unnecessary repairs, products, or services. They may also install Malware on your computer.

If you have been scammed, contact your credit card company to reverse the payment. Take the necessary steps to rid your computer of any damaging malware, too.

You can also file a complaint with the Federal Trade Commission, and report the scam to the FBI’s Internet Crime Complaint Center. Visit www.aarp.org/TechScams FMI. Be a fraud fighter! If you can spot a scam, you can stop a scam.

Visit the AARP Fraud Watch Network at www.aarp.org/fraudwatchnetwork or call AARP Fraud Watch Helpline at 1-877-908-3360 and speak to a volunteer specially trained in spotting scams.

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You can find CDC’s latest coronavirus information at cdc.gov/coronavirus; AARP information and resources are at aarp.org/coronavirus. En español, visite aarp.org/elcoronavirus.