AARP Massachusetts Calls on Governor Baker to Establish Toll-Free Number for COVID-19 Vaccine Registration

Posted on 01/26/21

Boston - Since the start of the pandemic, nearly 95 percent of the deaths from COVID-19 have been among people 50 and older. Residents over age 50 must be prioritized to receive COVID-19 vaccines and the system they access to receive vaccines works efficiently.

Mike Festa, State Director of AARP Massachusetts, and Sandra Harris, State President of AARP Massachusetts, sent this letter to Governor Baker and the Massachusetts Legislature today urging for increased access to information about where, when and how people can sign up for the vaccine.

“Dear Governor Baker:

Since the start of the pandemic, nearly 95 percent of the deaths from COVID-19 have been among people 50 and older. The data clearly show that the older people are, the higher risk they face if they contract COVID-19. Given that older individuals are at a greater risk of death from COVID-19, we strongly urge you to ensure that Bay State residents age 50 and older are prioritized to receive a vaccine. These individuals must be given priority access to vaccines, in addition to those individuals receiving care in nursing homes and other long-term care facilities.

Older Massachusetts residents must be prioritized to receive COVID-19 vaccines - and that the system they access to receive vaccines works, and works efficiently. Individuals need to know where, when and how they can receive the vaccines.

We continue to hear from members that they do not know when, where or how to schedule an appointment. This is unacceptable to AARP and should be to all Bay Staters. Massachusetts can and must do better.

In many instances, our members cannot access the internet. AARP urges you to immediately establish a dedicated 1-800 number for seniors to call to receive assistance in signing up for a vaccination.

We cannot stress enough how eager people are in Massachusetts to receive a COVID-19 vaccine, which offers so much promise for a return to normalcy. There is incredible demand from our members for more information about when, where and how they can get a vaccine. AARP Massachusetts stands ready to work with you and support your efforts to get information to people as quickly as possible.

AARP is calling upon your leadership and your proven record of cutting through bureaucracy to benefit those in need. The current system must be fixed as soon as possible. The state’s website must be improved. There must be a state run toll-free telephone number to make an appointment for a vaccination.

Furthermore, we are also hearing from some older Massachusetts residents about confusion on how to schedule their second shot. The failure to schedule an appointment for the needed follow-up shot when the first shot is administered is causing confusion and delays and may result in some not receiving their second shot.

Massachusetts should require uniform standards across the state to ensure that an appointment for the needed follow-up shot be made when individuals receive their first shot, regardless of whether the first shot was administered by a state-run vaccination site or a private site.

Thank you for your leadership and dedication to the people of the Commonwealth. AARP stands ready to help.”

Mike Festa, AARP Massachusetts State Director

Sandra Harris, AARP Massachusetts State President

See AARP's Guide to the COVID-19 Vaccine Distribution In Massachusetts

This story is provided by AARP Massachusetts. Visit the AARP Massachusetts page for more news, events, and programs affecting retirement, health care, and more.

More from AARP in Springfield

Upcoming AARP Events

View All AARP Events »

Find information about getting a COVID-19 vaccine in your state. CDC information is available at; additional AARP information and resources are at En español, visite

AARP Member Card

Join or Renew Today


  • Immediate access to your member benefits
  • Discounts on travel and everyday savings
  • Subscription to the award-winning AARP The Magazine
  • An ally on the issues that matter most to you in Springfield
  • Free membership for your spouse or partner