Just found out that they listed my nurse as my primary care doctor. Nurse moved offices and now they will not take me as a "new" patient so I'm forced to drive over 2 hours round trip to see my "primary care doctor" who is actually a nurse? So somebody that chose this office for location, and has been going to both the doctor and nurse for years, is now being kicked out and considered a new patient? I would never willingly choose to do business with them again. Can't wait until I can switch my network out at the end of the year.
I called in early January scheduled a new patient appoint for the end of February. I got a call to reschedule and made a new appointment for early March. I got another call to reschedule for mid April. I then got another call to either follow the nurse practitioner to another location or reschedule to August. I have yet to see someone there.
The provider’s are great! However, you can email them in the mychart and they done get back to you. I sent a message on the 6th of December and now it is the 22nd and STILL no response ( it says allow 24-48 hours to get back) you actually need to call corporate to complain and then they will call you back with a scoff from the office manager. I have even tried to email them pertinent messages about refills and they still don’t respond.... it is is actually very irresponsible and borderline abondonment. The providers are great so don’t let this issue not make pick them... but their support staff stinks and just expect the same issue.
I am so very happy i didn't give up on this office. It took a month to get my first appointment. It was so worth the wait, because for the first time in several years, i found someone that really listens! I left the office feeling confident that i found the perfect health team. The nurse practitioner was amazing and cares about how you feel, getting healthier....not just more medication!!!!
Excellent! Highly recommend. I've never been so happy with a doctor.
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