Other reviews are accurate. From beginning to end, top notch. Not only do are they completely thorough, but they make you feel completely welcome and have a lot of processes to put you at ease. Excellent customer service. The procedure as well is incredible. 20 minutes switched 25 years of problems. Highly recommend. Am pushing my wife to do it as well. Only critique is during initial consultation they tried a little too hard to sell it. I don’t think they need to. It’s a needed service. They have a great product/service and excellent staff and processes. That alone sells it.
Everyone there is so friendly and helpful. I NEVER waited anytime I would come in, even if I was early. All of the staff is incredibly knowledgeable and would patiently listen to all of my concerns/questions and reply in "normal people speak". The procedure and meds/after care, was explained to me in a way that I could understand. On procedure day everything went smoothly. The most uncomfortable part was when they taped my lashes up, which wasn't all that uncomfortable. The rest, you don't even feel. Oh and I guess the most important part: 20/15! Even better than 20/20.
Absolutely first class in every way possible. I’m beyond amazed at how much better I see compared to my contacts or glasses. Setting up the consult and scheduling the surgery was very easy and the staff worked around my schedule. I appreciated their thoroughness in the examination to verify I was a candidate and that they could deliver excellent results (which they did). I would highly recommend you check out 20/20 if you need LASIK, I am very happy I did.
The staff at 20/20 Institute is impressive! They make you feel valued. I would highly recommend 20/20 Institute to my friends and family. I came into the consultation with some fears, and Jacquelyn answered all my questions and provided me with enough information to calm my nerves. When my procedure day arrived, I was excited, as I knew my eyes were in the best hands possible. My eyes were at a -6.75 and today I’m contacts/glasses-free and see at a 20/15!! 20/20 Institute is professional, caring, and simply the best! I’ll best honest, 20/20 Institute was the ONLY place I called, as their reviews and trusted doctor referrals put them well above the rest! They have been worth every penny!
I did a lot of research before initiating a procedure that would involve lasers cutting my eyeball. I was very happy the entire experience provided by 20/20 Institute. They truly are in business to provide the best quality of service without trying to squeeze every penny out of you. They are very clear than not everyone will be a candidate. I ended up being a candidate for a "blended" procedure where they only operate on 1 eye and see if I can adjust which saved me a lot of money. They could have just as easily told me I need both eyes operated and charged twice as much. The procedure was as painless and convenient as I could have expected, it only took a few minutes and I could see without glasses immediately. It took several weeks for brain to adjust to only having 1 eye fixed but it worked eventually with no draw backs. If you really care about finding someone you trust for Lasik this is the place, hands down. All the staff was extra friendly and knowledgeable.
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